At Ober Health, our goal is to help you shop with confidence. If your item is not the right fit or does not meet your expectations, we are happy to assist with a return or exchange, subject to the policy below.
1. Return Window
Returns and exchanges must be requested within 30 days of delivery.
Requests submitted after 30 days of delivery may not be eligible for a return, exchange, or refund.
2. Return Eligibility
To be eligible for a return or exchange, the item must meet all of the following conditions:
- Be in new, unused, and unwashed condition
- Be free from damage, alteration, or signs of extended wear
- Be returned with all original packaging, accessories, inserts, and additional parts
- Be clean and free from odors, stains, pet hair, smoke smell, or other signs of use or contamination
Items that do not meet these eligibility requirements may not qualify for a refund or exchange.
3. Exchanges
We offer exchanges for the same item in a different size.
If you would like a different product, please return the original item for a refund and place a new order separately.
Exchanges are subject to the same eligibility requirements and 30-day return window described above.
4. Order Cancellations
We process and ship orders quickly. If your order has not yet been processed, we may be able to cancel it.
- Cancellation requests must be made within 2 hours of placing the order
- Please contact customer support as soon as possible
If your order has already been processed, shipped, or fulfilled, it can no longer be canceled and must follow the return process after delivery.
5. Return Shipping Costs
Customers are responsible for return shipping costs for standard returns and exchanges.
We do not provide prepaid return shipping labels for standard returns.
If the return or exchange is due to our error — such as receiving the wrong item or receiving a defective item — we will cover the return shipping cost and work promptly to resolve the issue.
6. Refunds
Approved refunds are issued to the original payment method used at checkout.
Once your return is received and inspected, please allow 1–3 business days for processing. After the refund is processed, it may take up to 7 business days for the funds to appear on your account, depending on your bank or payment provider.
We do not charge a restocking fee.
7. How to Start a Return
To request a return or exchange, please complete the return request form on this page within 30 days of delivery.
Please provide the required order information, including:
- Your full name
- Order number
- Email address
- The item(s) you would like to return or exchange
- Quantity
- Reason for return or exchange
- Any additional comments that may help us review your request
Once your request is submitted, our team will review it and contact you with the next steps.
Please do not send items back without approval, as unauthorized returns may not be accepted.
8. Damaged, Defective, or Incorrect Items
If you receive a defective item or the wrong item, please contact us as soon as possible after delivery.
We may ask for photos and order details to help review the issue. If the issue is confirmed, we will arrange an appropriate resolution, which may include a replacement, refund, or return shipping coverage at no additional cost to you.
9. Contact Information
If you have any questions about this Returns & Exchanges Policy or would like to start a return or exchange, please contact us through our customer support channel:
- Email: service@oberhealth.com
- Contact Page: Contact Us