Definitions
Seller refers to the operator of this website—the party that receives and fulfills purchase orders.
Buyer refers to the individual or organization placing the order.
Goods or services means the product(s) that the Buyer orders from the Seller.
Payment
All payments are due when you complete checkout. If a payment is not received, fails, or the payment method is declined, the order will not be processed and no items will be shipped.
We accept the following credit and debit cards:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- JCB
- Mastercard
- PayPal
- Visa
Shipping Policies
Ober Health provides Free Standard Shipping on all orders. There are no additional shipping charges calculated at checkout.
The seller will take all reasonable steps to ensure the protection from loss, damage, or destruction of the goods. If an item is confirmed lost during shipping by the carrier, a full refund of the purchase price will be issued to the buyer.
Please note: The seller is not responsible for delivery failures or lost packages due to incorrect or incomplete shipping address information provided by the buyer.
More detailed information on our shipping policies is available here: shipping policy.
Refund/Return Policy
Items are entitled to be refunded or returned if the buyer notifies the seller within 30 days of the date of delivery. The buyer must contact the seller by email: service@oberhealth.com or through the contact page on the website to initiate a return.
Note on Returns: While original shipping to the buyer is free, the cost of return shipping is the responsibility of the buyer, unless the item received is defective or incorrect.
Please see our return policy for more detailed information: return policy.
Cancellation
The Buyer may request to cancel or modify an order within two (2) hours of the time of purchase. Once this window has passed or the order has been processed for fulfillment, the order enters our automated shipping cycle and cannot be canceled or changed.
If a cancellation is successfully processed within the 2-hour window, a full refund will be issued to the original payment method. If the cancellation is not possible, the Buyer is responsible for all costs associated with returning the goods under our Return Policy.
Complaints
Any complaints about items or the seller should be submitted to our support team at service@oberhealth.com. Each case will be reviewed individually, and our team will contact you to work toward a resolution.
Changes to Terms
These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.