Shipping policy

At Ober Health, we are committed to delivering your orders as quickly and safely as possible. We offer FREE Shipping on all orders, with no minimum purchase required.

1. Shipping Methods & Delivery Time

Please note that the total delivery time consists of Processing Time + Shipping Transit Time.

  • Order Processing Time: 1-3 business days (Mon – Sat, UTC+8).
CountryProcessing TimeTransit TimeShipping Fee
United States1–3 business days8 – 12 Business DaysFree
United Kingdom1–3 business days6 – 10 Business DaysFree
Germany1–3 business days9 – 15 Business DaysFree
Australia1–3 business days8 – 12 Business DaysFree
Canada1–3 business days7 – 9 Business DaysFree
Rest of the World1–3 business days7 – 20 Business DaysFree

2. Our Delivery Partners

To ensure your package reaches you efficiently, we partner with reputable global and local carriers. Depending on your region and the product type, your order will be delivered by:

DHL, FedEx, UPS, USPS, GOFO, eMile, SpeedX, Dragonfly, UniUni, Evri, Yodel, Aramex, iMile, and Australia Post.

Note: For PO Box addresses, we typically use the United States Postal Service (USPS) or local postal services, as private carriers may have restrictions.

3. Important Shipping Tips

  • Address Accuracy: Please double-check your shipping address during checkout. Oberhealth.com is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the buyer.
  • Contact Information: A valid phone number and email address are required. This ensures you receive order confirmations, shipping updates, and allows the courier to contact you if needed.
  • Tracking Updates: Your tracking information will be updated once the package arrives at the carrier’s regional facility. Please allow 2-3 days for the initial transit movement to reflect in the tracking system.

4. How to Track Your Order

Once your order has shipped, we will send a tracking number to your email. You can track your package status at any time through our Order Tracking Page.

5. Order Cancellations

At Ober Health, we strive to process and ship your orders as quickly as possible. To ensure a smooth fulfillment process, we have established the following cancellation policy:

  • 2-Hour Cancellation Window: You may request to cancel your order within 2 hours of placement for a full refund.
  • How to Cancel: Please contact our customer support team immediately at service@oberhealth.com or via our [Contact Us] page. To expedite your request, please use the subject line: URGENT: Order Cancellation – [Your Order Number].

6. Contact Us

If you have any questions regarding your shipment, our customer service team is here to help: