Get answers to all your most frequently asked questions here. If you still have questions that are not addressed, please reach out to our customer support team here.
General
How can I contact customer support?
Scroll down to the bottom of our website and under customer service you will find a contact us button, or click here
Do you offer bulk order discounts or reseller programs for businesses / organizations?
Yes, we have a resale or bulk order program in place, Please contact us by email at service@oberhealth.com.
I don’t like shopping online, do you have a retail store? Where can I find your products?
We only sell our products online. This is because we strive to provide our customers with as much value as possible and operating online allows us to sell you our items at lower costs compared to a traditional retailer.
How do I set up an account?
In the top right hand corner of our website there is a button called “Login / Register”, simply click to sign up. Or click here
How do I change the password for my account?
You can contact us at OberHealth by phone or email with your account email address. We will then send a password reset link to your email.
How do I unsubscribe from emails?
An Unsubscribe link appears at the bottom of each email. Simply click the link to unsubscribe to stop all future emails.
How do I apply a coupon code?
Coupon codes can be applied to orders at checkout in provided field below your order details.
Why Choose Ober Health?
I see similar-looking products for a lower price. What’s the difference?
While appearances can be copied, quality and safety cannot. Many low-cost imitations use inferior materials that look identical in photos but fail in performance. Ober Health uses high-performance materials and undergoes rigorous stress testing to ensure precise mechanical support. Don’t compromise your recovery for a visual imitation.
Can I wear the brace all day without skin irritation?
We prioritize patient comfort. Our products feature breathable, moisture-wicking fabrics and hypoallergenic materials. The ergonomic contours are designed to prevent chafing, making them suitable for extended wear during daily activities or sleep, as directed by your doctor.
How do I ensure I’m getting the right size for my body?
Most of our products feature highly adjustable straps to accommodate various body types. We also provide detailed sizing charts on each product page. If you are between sizes or have a unique fit requirement, our support team is ready to provide personalized recommendations.
How long will my Ober Health product last?
Unlike generic alternatives that lose elasticity quickly, our products are built for long-term durability. With proper care (hand wash and air dry), our medical-grade components will maintain their tension and support throughout your entire recovery journey and beyond.
Orders
Can I make changes to my order after placing it?
If changes to your order are necessary, you must contact customer support ASAP. Once the order is shipped, all details are final.
Do I need to keep my order #?
Yes. Your order # is your receipt, and is key for our customer service team to assist with any issues that could occur.
I’d like to track my order. How can I do this?
When you purchase an item an order confirmation will automatically be sent out. This will contain all the necessary tracking information. Go to the tracking page and track your package using the provided tracking number.
Can I cancel all or part of my order?
Yes, you can request a cancellation within 2 hours of placing your order. Because we ship orders quickly, we cannot guarantee cancellations after this window. If your order has already been processed or shipped, you will need to proceed with a return after the item is delivered. Please contact service@oberhealth.com ASAP with your order number to request a cancellation.
Payments
What forms of payment are accepted?
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- JCB
- Mastercard
- Paypal
- Visa
Do you accept Medicare or Medicaid etc.?
No, we do not.
Shipping & Returns
What is your return policy?
We offer a 30-day return window from the date of delivery for items that don’t fit or don’t meet your expectations. Items must be new, unused, and returned with original packaging and accessories where applicable. Return shipping is paid by the customer for standard returns unless the issue is due to our error (wrong or defective item).
For the full policy—including refunds, exchanges, and how to start a return—please see our Returns and Exchanges page.
How long does shipping take?
Order processing usually takes 1–3 business days (Monday–Saturday, UTC+8), excluding holidays. Outbound shipping is free worldwide.
Transit time (after dispatch) depends on your destination—for example:
- United States: 8–12 business days
- United Kingdom: 6–10 business days
- Germany: 9–15 business days
- Australia: 8–12 business days
- Canada: 7–9 business days
- Rest of the world: 7–20 business days
Total delivery time = processing time + transit time. Full details are on our Shipping Policy page.
When will I receive my tracking number?
After your order is processed and handed over to the carrier, we will email you a tracking number (or tracking link). Tracking may take up to 2–3 days to show movement once the package reaches the carrier’s regional facility.
You can also use our Track Package page if you already have a tracking number.
Can I exchange the product if the size is not right?
Yes. We offer exchanges for the same product in a different size, subject to the same eligibility rules and 30-day window from delivery. The item should be undamaged and in its original packaging with all included parts.
Please do not send anything back without approval. Start a request using the form on our Returns and Exchanges page so our team can confirm the next steps.