Get answers to all your most frequently asked questions here. If you still have questions that are not addressed, please reach out to our customer support team here.

General

How can I contact customer support?

Scroll down to the bottom of our website and under customer service you will find a contact us button, or click here. You can also reach us at 

 

Can I make changes to my order after placing it?

If changes to your order are necessary, you must contact customer support ASAP  . Once order is shipped, all details are final.

Can I cancel all or part of my order?

Yes, you can request cancellation on an item or an entire order, but it must be requested as soon as possible, and we cannot guarantee that cancellation will be successful. Please contact customer support ASAP.

Do you offer bulk order discounts or reseller programs for businesses / organizations?

Yes, we have a resale or bulk order program in place, Please Contact us with email.

I don’t like shopping online, do you have a retail store? Where can I find your products?

We only sell our products online. This is because we strive to provide our customers with as much value as possible and operating online allows us to sell you our items at lower costs compared to a traditional retailer.

How do I set up an account?

In the top right hand corner of our website there is a button called “Create Account”, simply click to sign up. Or click here

How do I change the password for my account?

You can contact us at OberHealth by phone or email with your account email address. We will then send a password reset link to your email.

How do I unsubscribe from emails?

An Unsubscribe link appears at the bottom of each email. Simply click the link to unsubscribe to stop all future emails.

How do I apply a coupon code?

Coupon codes can be applied to orders at checkout in provided field below your order details.

Payments

Orders

Do I need to keep my order #?

Yes. Your order # is your receipt, and is key for our customer service team to assist with any issues that could occur.

I’d like to track my order. How can I do this?

When you purchase an item an order confirmation will automatically be sent out. This will contain all the necessary tracking information. Go the sender’s website and track your package using the provided tracking number.